Question 1

What is a group ticket and how does it differ from a regular fare?

Accepted Answer

A group ticket is a seat block negotiated by a travel agency with an airline for a fixed departure date. Group fares include a set number of seats at a fixed price with shared baggage, meal, and cancellation rules. They are typically cheaper than comparable retail fares and suited for families, tour groups, and agencies booking multiple passengers together.

Question 2

How do I hold or book seats on a group ticket?

Accepted Answer

Browse the group ticket board and select a departure with available seats. Submit a hold request with your passenger count and contact details. An advisor confirms availability and sends a clean quotation before any payment is requested.

Question 3

Can I change or cancel a group ticket after booking?

Accepted Answer

Change and cancellation rules vary per ticket block. The fare rules are shown upfront on every departure card. Your advisor will walk you through the specific terms for your ticket before you confirm.

Question 4

What baggage allowance comes with group tickets?

Accepted Answer

Baggage allowance is shown per departure — typically between 20kg and 30kg checked baggage depending on the airline and fare class. Carry-on allowances follow airline policy. Your quotation will list exact allowances.

Question 5

What is included in an Umrah package from OWT?

Accepted Answer

Our Umrah packages are built around your requirements. A typical package includes flights, Makkah and Madinah hotels at your preferred category, airport and city transfers, and visa assistance. Optional Ziyarat and group meal plans can be added.

Question 6

How far in advance should I book an Umrah package?

Accepted Answer

For peak Ramadan periods, booking 3–6 months in advance is strongly recommended. Off-peak Umrah (outside Ramadan and Hajj season) can be arranged 4–8 weeks ahead. Speak to an advisor for the best timing for your group size.

Question 7

Can OWT arrange Umrah for large family or community groups?

Accepted Answer

Yes. Group Umrah packages are one of our core services. We coordinate room allocation, shared transport, visa documentation, and departure logistics for groups of any size — from extended families to mosque community groups.

Question 8

Do you handle the Umrah visa application?

Accepted Answer

We assist with the visa application process — reviewing your documents, checking current requirements, and guiding the submission. The final visa is issued by the Saudi embassy or visa authority in your country.

Question 9

Can I book individual flight tickets through OWT?

Accepted Answer

Yes. In addition to group fares, our advisors assist with individual and family flight bookings — comparing options across airlines, fare classes, and stopovers to find what works for your schedule and budget.

Question 10

Which visa types does OWT assist with?

Accepted Answer

We assist with tourist, family visit, transit, student, and some work visa categories for destinations across the world. Availability depends on your nationality and destination — ask an advisor for your specific case.

Question 11

How long does visa processing take?

Accepted Answer

Processing times vary significantly by destination and embassy workload. Most tourist visas take 3–15 business days. We recommend starting the process at least 3–4 weeks before your intended travel date to allow for delays.

Question 12

Can OWT assist with flight rebooking or disruption during travel?

Accepted Answer

Yes. We offer day-of-travel WhatsApp support for passengers facing disruptions. If your flight is cancelled, delayed, or you miss a connection, our team can advise on rebooking options and communicate with the airline on your behalf.

Question 13

Can I book a hotel only, without a flight through OWT?

Accepted Answer

Yes. Hotel-only bookings are available for domestic and international stays. We source options based on your destination, dates, room type, and budget — and confirm rates before any deposit is taken.

Question 14

How do tour packages work — are they pre-built or custom?

Accepted Answer

Both. We list pre-built tour packages with a starting price as a reference point. If your group has specific dates, budget, or activity preferences, we build a custom itinerary from scratch. Submit one enquiry and an advisor takes it from there.

Question 15

Do you offer tour packages for schools or corporate groups?

Accepted Answer

Yes. Educational tours, corporate retreats, and team travel are handled as group bookings with custom pricing, coach transport, and group accommodation arrangements. Contact the corporate desk for a tailored proposal.

Question 16

Can travel agencies partner with OWT for group ticket inventory?

Accepted Answer

Yes. Registered agency partners get access to group ticket blocks, net rates, and a dedicated advisor contact. Reach out through the contact form with 'agency enquiry' and our B2B desk will follow up.

Question 17

Is there a commission structure for agency partners?

Accepted Answer

Yes. Commission and net rate structures are available for agencies that register as partners. Details are shared during the onboarding call — terms vary based on booking volume and service type.

Question 18

Will OWT offer branded storefronts for agency partners?

Accepted Answer

Yes, this is part of our roadmap. Partner storefronts will allow agencies to operate a co-branded booking interface powered by OWT inventory. This feature is in active development — contact us to be added to the early-access list.

Question 19

How do I reach OWT for urgent travel support?

Accepted Answer

WhatsApp is the fastest channel for urgent enquiries and day-of-travel support. The number is displayed in the header and contact page. For non-urgent matters, the contact form or email works well.

Question 20

Does OWT serve travelers internationally?

Accepted Answer

Yes. We handle flights, hotels, visas, and full travel packages for travelers from any origin — our advisors are available online and on WhatsApp wherever you are.

Question 21

What is the OWT platform and where is it heading?

Accepted Answer

OWT is building a travel marketplace that combines a public-facing booking platform for customers with B2B portals for agencies, hotel-owner inventory tools, and supplier integrations. Today we operate as a professional travel desk; the digital platform is under active development.

Straight answers for travelers, agents, and future partners.

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